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AUSTRALIAN MADE | EXPRESS SHIPPING | 30 DAY RETURNS | USA TARIFFS PAID
Refund policy
At Stephanie Browne, every piece is meticulously handcrafted in our Melbourne, Australia workrooms. We take great pride in the quality of our jewellery and want you to be completely satisfied with your purchase.
Online Purchases
If your purchase is not suitable, you may return it within 30 days of receiving your order for a refund or exchange, provided it meets the conditions outlined below.
Please note that all earring purchases are final sale and are excluded from change-of-mind refunds and exchanges.
Return Conditions
To be eligible for a change-of-mind refund or exchange, items must:
• Be returned within 30 days of receiving your order.
• Be unworn, undamaged and in original saleable condition.
• Include all original packaging, including the jewellery box, velvet pouch, tissue paper and any tags.
• Be accompanied by your original invoice or order confirmation as proof of purchase.
• Not be earrings or items otherwise excluded from change-of-mind returns under this policy.
These conditions do not limit your rights under Australian Consumer Law.
In-Store Purchases
Items purchased from our South Yarra Boutique may be returned within 30 days of purchase for an exchange or store credit, provided they are unworn, in original saleable condition, and accompanied by a valid receipt.
All earring purchases are final sale and are excluded from change-of-mind returns and exchanges.
Earrings – Final Sale
All earring sales are final. For hygiene and safety reasons, we do not accept returns, refunds or exchanges on earrings for change of mind, regardless of whether they have been worn, tried on or remain unused and in their original packaging.
This policy applies to all earrings purchased online and in-store, including full-price and sale items.
We encourage customers to carefully consider their selection before purchasing.
This policy does not affect your rights under Australian Consumer Law, including your entitlement to a remedy where earrings fail to meet applicable consumer guarantees.
Sale & Final Sale Items
• Sale items may be exchanged within 15 days for another item of equal or greater value. This excludes earrings, which are final sale.
• Items marked "FINAL SALE – NO RETURNS" are not eligible for change-of-mind refunds or exchanges.
• Where available, FINAL SALE items (excluding earrings) may be exchanged for a different size or colour of the same style at our discretion.
These conditions do not exclude any rights under Australian Consumer Law.
Faulty or Damaged Items
At Stephanie Browne, we take pride in the quality and craftsmanship of our jewellery. If you believe your item is faulty or has arrived damaged, please contact us as soon as possible so we can assess the issue and arrange an appropriate resolution.
Minor Faults & Repairs
In accordance with Australian Consumer Law, where a product has a minor fault that can be remedied within a reasonable time, Stephanie Browne may offer a repair, adjustment or replacement before providing a refund.
Minor faults may include loose fittings, clasps or earring backings that can be safely adjusted or replaced without compromising the design or functionality of the piece.
Earring Backings & Fittings
Earring backings and fittings may occasionally require adjustment to ensure a secure and comfortable fit.
Where an earring backing is found to be defective, we may offer a complimentary adjustment or replacement of the backing to resolve the issue, where appropriate.
A loose or ill-fitting backing does not automatically entitle a customer to a refund for the entire pair of earrings where the issue constitutes a minor fault that can be remedied within a reasonable time.
Major Faults
Where a product has a major failure under Australian Consumer Law, customers are entitled to choose a refund or replacement in accordance with their statutory rights.
All reported faults will be assessed, and appropriate remedies will be provided in accordance with Australian Consumer Law.
Your Consumer Rights
Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law. These rights apply to all purchases, including earrings, sale items and final sale items.
Shipping Costs
• Original shipping charges are non-refundable for change-of-mind returns.
• If your order qualified for free shipping, the original shipping cost incurred by Stephanie Browne will be deducted from any change-of-mind refund, where permitted by law.
• Return shipping costs for change-of-mind returns are the responsibility of the customer.
• We recommend using a tracked shipping service, as Stephanie Browne cannot accept responsibility for items lost in transit during change-of-mind returns.
• All US import duties, taxes, customs and clearance fees associated with change-of-mind returns are the responsibility of the customer. Any such charges paid for by Stephanie Browne will be deducted from the refund.
Where a product fails to meet consumer guarantees, shipping and other associated costs will be handled in accordance with Australian Consumer Law.
Returning Your Item
Please package your eligible return carefully using the original packaging and include your order number, together with any notes regarding your refund, exchange or repair.
For items believed to be faulty, please contact us before returning your purchase so we can assess the issue and advise on the appropriate next steps.
Return your parcel to:
Stephanie Browne 588 Chapel Street South Yarra, VIC, 3141 Australia
Need Assistance?
If you're unsure about sizing, styling or an exchange before returning your item, we're happy to help.
Phone: (03) 9510 5833 Email: info@stephaniebrowne.com.au
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