Refund policy

All Stephanie Browne pieces are meticulously hand made at our workrooms in Melbourne, if for what ever reason an item ordered isn't suitable, you can return it for a REFUND or EXCHANGE within 30 days. 

Please note that due to health and safety regulations we do not accept earrings back after purchase. please take care in choosing as sales of earrings & special orders are final.

There is no charge for exchanges.

If an item is damaged on delivery we are always happy to replace or repair free of charge.

Orders sent back to our headquarters for exchange or repair must be packed carefully and put back in all original packaging ( box, velvet pouch, tissue paper) and returned to:

588 Malvern Rd, Prahran, Vic, 3181 Australia. (Please add your order# in the package with any notes relating to exchange, return or repair).

ON SALE ITEMS - unfortunately (items that are on SALE) not including special promotions / cannot be exchanged or returned.